Terms and conditions
Information
This website is owned by Hex Hex dyeworks, which operates under King ehf. In these terms we use the words "we" and "our" to refer to the company.
By using this website, you agree to our terms
Please read these terms carefully. The Terms may be updated at any given time. If you do not agree with the terms, we cannot reasonably accept that you use the site or the services we offer through it.
Hex Hex dyeworks
Ólafsvellir 11
825 Stokkseyri
Iceland
Email: hexhexdyeworks@gmail.com
Phone: 6946179
VAT no.: 138063
ID: 5606202090
About the use of the website
You are welcome to browse, buy products and generally use the web and what it offers.
Users are not permitted to use any of the text, images, graphics, products found on the website in an illegal or unauthorized manner. Users are not permitted to distribute on or through this website or any of the internet or web addresses that may be connected to this website, viruses, computer worms or other means of destruction.
Security and Privacy Terms
The personal information we receive when a customer makes a purchase on this website is treated as confidential information and used only for the purpose of completing a transaction.
Personal information will not be provided to third parties under any circumstances.
If you, as our customer, would like to have your information deleted from our database, please send a request to hexhexdyeworks@gmail.com.
Card information is sent through a secure payment gateway at Teya (payment agency).
Method of payment
You can pay by bank transfer, card or get a payment slip at your local bank.
Payments by card go through Teya secure payment gateway.
VAT is included in the prices displayed on the site and delivery charges will be added when applicable, before you accept the purchase and payment.
Shipping method
Paid products are sent by Pósturinn or Dropp, and the relevant company's terms of delivery, warranty and transport apply to product delivery. According to under those terms, we are not responsible for damage that may occur to the product in transit. If the product is damaged from the time it is sent from us to the recipient, the damage is the buyer's responsibility. We always aim for your order to arrive on time, but at the same time, we cannot guarantee delays or other events with the carrier, which cause the order to arrive later than we announced.
Taxes and duties
Prices on this website are published with value added tax. Taxes and duties may be added if shipped outside of Iceland. For orders outside of Iceland, please contact hexhexdyeworks@gmail.com
Return and/or exchange
You are welcome to return or exchange a product that has already been paid for.
Products that cannot be returned or exchanged:
Sale products
Gift card
Advent calendar
Return product and exchange
If you want to return a product, you can get a credit from Hex Hex dyeworks.
You must return the product or exchange in saleable condition within 14 days of receipt to receive a credit or exchange. A product that we deem unsalable for any reason, such as if the skein has been spun out of the skein form into, for example, a cake or a cake, cannot be returned or exchanged.
Shipping costs for a returned or exchanged product are at the buyer's expense, except in the case of a serious manufacturing defect, in which case the shipping fee will be paid by us.
We are not responsible for products returned or exchanged while they are in the mailing process.
A note about hand-dyed yarn:
Hand-dyed skeins have inherent colour differences like other hand-dyed items. Chances are that skeins even dyed in the same batch may have slight colour differences, varying degrees of speckles or other colour accents, since it is a handcraft, not a factory production. Colour difference as such is thus not considered a defect. We strongly recommend that, for larger projects, you knit the hems alternately to reduce the chances of "colour pools" and to get a more even distribution of colours.
We have done our best to display the colours of the yarn as accurately as possible in this online store. Unfortunately, we cannot guarantee that your computer's screen will display the correct colours.
All yarn produced by Hex Hex dyeworks is dyed in small batches and the end result is always, every single time, unique, despite trying to get the same result every time.
There is every chance that the skein you receive will not be 100% as shown in the picture because no two skeins are exactly the same. However, we do our best to make them as similar as possible. Therefore, you will not receive credit for a product if the colour is not displayed correctly on your computer screen.
Where to send a product to be returned/exchanged
Products to be returned/exchanged must be delivered to this address:
Ólafsvellir 11
Bt/Ásdís Björk Jónsdóttir
825 Stokkseyri
Iceland
Laws and forums
These terms and conditions must be interpreted in accordance with Icelandic law. If a dispute arises or someone believes that they have a claim against the online store Hex Hex dyeworks, based on these provisions and terms, such a dispute or claim will be referred to the Icelandic courts.